•Responsible for project planning and keeping it aligned with ITG’s Strategic and Operation plans.
•Foresee activities related to upgrade, deployment, automation, monitoring & maintenance of Core banking and Auxiliary systems including but not limited to Temenos T24,SWIFT,Big Data ,OBI, INCHEQS, EFS, CLINK, RAAST,AUTOMIC.
•Capacity planning, optimization of Core banking and Auxiliary systems keeping in view the industry best practices.
•Ensure applications/systems availability as per their service level objectives.
•Perform a continuous cycle of service improvement to the production services through service continuity, availability, capacity planning and performance management.
•Co-ordinate with vendors, technical and business teams for smooth banking operations and ensure timely resolution of reported issues through relevant stakeholders along with its RCA.
•To report IT Incidents at relevant forum and continuously monitor incident response execution activities with concerned functions till rectification.
•To automate daily operational critical tasks in order to mitigate any human error and less dependency on humans.
•Validate project status and Oversees project status, authorize vendor payments and manages conflicts within the teams.
•To address application level information security related vulnerabilities by taking corrective and preventive measures.
•To address audit observations both internal and external against various applications by having interviews, walkthroughs and providing relevant data. In case of gap take measures to rectify the observations for its compliance.
•Continuously monitors progress of reporting functions to ensure meeting of project deadlines.
•Take part in planning and implementation of DR activity of various applications.
•Plan, organize, lead resources to meet the application administration’s department targets.
•Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work
•Any other assignment assigned by higher management as and when desired.
Key Achievements
→Led the upgrade and automation of Temenos T24 core banking and auxiliary systems, ensuring stability and performance through continuous process optimization.
→Reduced Close of Business (COB) processing time by 35% through rigorous system optimization and process refinement.
→Achieved sub-second transaction processing times and maintained a peak throughput of 350 TPS during peak hours without performance deterioration.