Syed Muhammad Zaki

Summary

What I did

• Owned the customer lifecycle from first technical discovery through post-sale adoption: scoped and ran 30+ enterprise proof-of-concepts, converted 30% into paid deployments, and influenced multi-million-dollar opportunities with FEMSA Coca-Cola, Mazda USA, IAT Insurance and Ameritas Insurance.
• Closed the presales-to-customer-success gap by carrying POC context directly into onboarding, so committed use cases, success criteria, and stakeholder maps transferred intact instead of being rediscovered after signature.
• Built bespoke enablement plans, onboarding guides, and operating playbooks for 15+ client organizations, giving every account a documented path from kickoff to first measured value and cutting their dependency on manual, one-off support.
• Designed and delivered live and scalable training for 50+ customer and internal stakeholders, tailored to each team's maturity, so new AI and data-quality capabilities were actually adopted rather than shelved after handover.
• Ran discovery workshops with business and technical stakeholders to uncover net-new use cases inside existing accounts, then redesigned the surrounding workflows to lift operational efficiency 25% and per-employee productivity 20%.
• Partnered with Account Executives and technical stakeholders on account reviews, expansion motions, and renewal risk, contributing to 25% revenue growth and a 15% increase in account expansion across the portfolio.
• Stood up KPI and usage-based measurement for every improvement initiative, using product data to trigger proactive outreach to stalling accounts before renewal conversations became risk conversations.
• Translated customer goals into requirements and solution designs with engineering and sales, reducing recurring workflow errors 35% and eliminating the top drivers of repeat support escalations.

Results

• Ran 30+ enterprise proof-of-concepts with a 30% conversion rate.
• Lifted operational efficiency 25% and per-employee productivity 20% through workflow redesign.
• Contributed to 25% revenue growth and a 15% increase in account expansion.
• Reduced recurring workflow errors by 35%.