HAIDER ABBAS

Product-Minded Technical Operations Specialist | Ex-RepStack | FCCU CS Grad

Based in: Lahore, PakistanMost recently: Management Trainee Officer - Technical Operations, RepStackExperience: 2 years

Computer Science graduate with a focus on Technical Operations and Product Management. Proven track record in optimizing CRM systems (GoHighLevel) and conceptualizing AI-driven internal platforms like RepStack AI. Skilled in bridging the gap between technical requirements and business outcomes, with experience in project coordination and lead generation.

Experience

Management Trainee Officer - Technical Operations

RepStackLahore, PakistanworkApr 2026 – Aug 2026

Summary

Completed intensive training in technical operations, focusing on CRM management and outreach systems within GoHighLevel.

What I did

Worked in the Technical Operations team supporting the company's CRM and outreach systems in GoHighLevel
Helping keep campaign, contact, and pipeline records accurate and running day to day
Coordinated with the sales and marketing teams on their CRM requirements
Supported lead sourcing for business development

GoHighLevelCRM

Project Manager Associate

Total Soft (Software House)Lahore, Pakistanwork2024 – 2025

Coordinated planning, task tracking, and cross-team communication across concurrent software projects, translating client requirements into actionable developer tasks and keeping delivery aligned to scope and schedule.

Community Management & Lead Generation Associate

Salsoft Technologies (Pvt) LtdLahore, Pakistanwork2023 – 2024

Summary

Generated leads through organic outreach and community engagement, refining messaging based on response-rate data and handing off qualified prospects to the sales team.

Results

Refined outreach messaging which successfully increased lead response rates through community engagement.

Skills

Technical

GoHighLevel

Microsoft Office

React

Requirements gathering

Technical documentation

SQL

.NET

HTML / CSS

MySQL

Git / GitHub

REST APIs

Zoho

Python

Testing

JavaScript

PostgreSQL

Areas of expertise

Project coordination

Stakeholder communication

Languages

English

Punjabi

Urdu

Projects

ACCESS 360 - Campus Visitor Management System

Team Member (Team of 3)academic

Built a bilingual (English/Urdu) web app replacing a campus paper visitor logbook, using automatic ID scanning to cut average check-in from 2-3 minutes to 45 seconds with 92% fewer entry errors in a live pilot. Achieved a 4.6/5 usability score in testing with real campus users; recognised as Best FYP Runner-Up.

.NET (C#)ReactMySQL

RepStack AI - Internal Sales & Marketing Platform

Concept and Requirements Ownerpersonal

Owned the concept and requirements for an internal platform, now deployed and in company use, that uses AI to automate call scoring, lead qualification, and call feedback management. Contributed to design decisions and testing across the build, including secure login and role-based access.

.NET (C#)ReactSQLAI

Visit the site

Education

BSc (Hons) Computer Science

Forman Christian College University (FCCU)Computer Science2022 – 2026

Thesis. ACCESS 360 - Campus Visitor Management System

A-Levels

Lahore Grammar School (LGS)Computer Science2020 – 2022

O-Levels

The City School, Paragon Campus2017 – 2020

Societies & activities

Head Boy, 2018-19

Recognition

Awards

Best FYP Runner-Up

Forman Christian College University (FCCU)2026

Recognised for the ACCESS 360 - Campus Visitor Management System project.

What drives the work

Motivations: Full Stack Development
CRM Automation
Technical Operations
Product Management
Project Management

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